Exp. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. Kind regardsAlison Brittany Ferries. DoNotPay can help you complete a chargeback request quickly and easily. Steak as tough as I have ever experienced. Review tags are currently only available for English language reviews. Very disappointed about lack of inclusion of evening meal and breakfast. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. Any comments? I moved . Im starting to wonder? On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Do you agree with Brittany Ferries's 4-star rating? I chose the flexi fare option to allow amendments on the return leg: things can happen. Companies can ask for reviews via automatic invitations. On 23 April the prices are: Economy 151. What a downcome. Check out what 17,513 people have . Dont make chili, thats OK. Come sample and help to judge. No doubt I'll be told to claim on my insurance again! Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. This email was sent January 10, 2023 3:49pm. So if you want instant authenticity the moment you arrive in France, youll find it here. Please accept our apologies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In summary, here are the ways you can request a Brittany Ferries refund: Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Cancellation charges apply according to different ticket types. Holyhead - Dublin. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. . The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Evening meal was great and great service. Review tags are currently only available for English language reviews. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Top. Brittany Ferries also charges cancellation fees on its tickets. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . I booked flexi tickets with BF last year. Come keep warm and laugh about the summers events with friends around the fire. The circumstances were explained with no sympathy shown. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Checking in, restaurant,cabins. Back to driving thru France to Spain. Welcome Brittany Ferries UK. Ask A8719VLandrewc about Brittany Ferries. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Kind regardsLeah Brittany Ferries. It all screams SCAM! . Hangry moments are avoided with childrens menus in all restaurants. Then told they were fully booked. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Welcome to Brittany Ferries. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Ventouris Ferries: save on your 2023 sailings. Just a suggestion.The bars on your ferries do not serve any craft beer at all. No kettles in cabins. This is the version of our website addressed to speakers of English in the United States. I did most times on line, but they have been very helpful if you ring them. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. We had a 4 berth cabin for two. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. You will also not make any amendments to your ticket. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Before this, you can only receive a partial refund via a travel voucher. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Would not refund difference or apply to my booking when I phoned. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Find out how we combat fake reviews. read more, Ferry Portsmouth to Santander. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. Would you like to go there now or continue browsing Family Traveller UK? Next summers best beach holidays begin on Brittany Ferries. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. It would be better to have a small cinema. Standard. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. I wouldn't use the shower. Cabins excellent. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Ouistreham to Portsmouth. Please accept our apologies that the dining did not come up to the required standard. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. The self service restaurant food was adequate but the choice of cold drinks was poor. View full details. Fees are in addition to any price increase that may apply. But much better than Galicia. Its deplorable customer service. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! This can be frustrating, since sometimes your plans change for reasons you can't control. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. View more details. Every ship has a choice of accommodation to suit your budget. Why cant the difference be reimbursed onto the original card, not too difficult is it. . This is mainly enforced when walking around the ship rather than on deck or in the restaurant. Find the Chargeback Instantly product on DoNotPay. Contact the company atexisting.bookings@brittanyferries.com. Unfortunately, the customer satisfaction levels for the service have been disappointing. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Recommended experiences in and around Portsmouth. Flexi Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Recommended experiences in and around Portsmouth. No reduction in ferry price because of this. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. If you cancel you will only get a 75% refund. Full payment is required if booking within 60 days of travel. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. 52,385. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Get inspiration, tips and holiday competitions straight to your inbox! Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. The shop was small but ok. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Global Rank. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. How is one supposed to contact this company? Log in to your account and enter your ticket reference number. This means that it's best to avoid needing to cancel your travel booking as much as possible. Very disappointed about lack of inclusion of evening meal and breakfast. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Economy tickets are non-refundable, so you won't be able to get a refund. Anyone can write a Trustpilot review. We look forward to welcoming you on board. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Score: 4.3/5 (13 votes) . Claim it. 32.8K. To cancel your booking please use the Manage my booking facility. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. I appreciate that they are extremely busy atm , but find this unacceptable. Full payment is required if booking within 60 days of travel. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. How is one supposed to contact this company? The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Ferry Portsmouth to Santander. It's just all a little confused (as are the ticket options). You cannot cancel partially used tickets. As always, the food will be great and the company will be awesome. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. read more, Ferry Portsmouth to Santander. Flexi : Free amendments up to 4 hours prior to outward sailing. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Kind regardsAlison Brittany Ferries. No reduction in ferry price because of this. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. I just hope I've got the upgrade to a flexi ticket correct!! We had a 4 berth cabin for two. Full payment is required if booking within 60 days of travel. Why should I have to ask for a refund that is due to me. So down to the self service. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. We are responding to emails and the current response time is 14 days. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. No refund in case of a ticket booked in a special offer. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . Lets understand the different types of tickets offered by Brittany Ferries. Have been trying to get through for months. We are currently recruiting more staff to help with this. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Standard tickets are non-refundable within 15 days of your outbound travel date. or re book on other date ,,or tell them my situation ,,,thanks in advance. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. I am not complaining about the crossing or the staff on board. Thank you and well done. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Thanks to the crew for looking after us. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Online. These tickets require a 50% deposit at the time of booking, which is non-refundable. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Only given 3*. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. I have emailed on the 28th May - no reply. We travelled from Plymouth to Santander, Spain on the Pont Aven. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Phone. All rights reserved. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. So if you have to change your travel plans, even at the last minute, you dont lose any money. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. So essentially these new Standard and Flexi tickets represent a price increase. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Review. Overall this was a much better Standard 158. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Rank in 1 month. Important . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Bienvenue Brittany Ferries France. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Brittany Ferries offer different types of tickets to its customers. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Thank you for choosing to travel with us and try this route and ferry for the first time. We had a 4 berth cabin for two. No reduction in ferry price because of this. There are few parents who dont dread airports with kids. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Verification can help ensure real people write reviews about real companies. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. . But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Kind regardsAlison. Three weeks on and I still haven't managed to speak to somebody. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. How to Claim a Brittany Ferries Refund Fast. Highly recommend crossing with deluxe cabin. It is possible to cancel your Brittany Ferries ticket and get a full refund. Review tags are currently only available for English language reviews. View more details. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Not good enough Brittany Ferries. Also purchased flexi ticket six days later you gave free upgrade when booking. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Whispering Woods Campground. I booked a Standard Ticket allowing 60 days notice of change etc. Husband had a cooked lunchtime meal - very impressed. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. read more. Its deplorable customer service. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Brittany Ferries not playing ball. 20/20 per amendment within 4 hours and after outward sailing : . Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . The reason given by their call centre was "the ship will sail on 21st June". But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Its not a secret that the Spanish love the northern part of their country in summer. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. The ship travels at a slow speed so I found it easier to sleep than on other ships. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. You can change it as many times as you like so don't worry about the exact date. 2023 Trustpilot A/S. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Maybe try searching. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Please accept our apologies. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Been using your services for many years and never had a problem before. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. And breakfast Country in summer thanks in advance or cancel your booking, there are ways. Sunny morning is amazing passing Brownsea island and the current tickets which have the same price as tickets... Jude, you can only receive a partial refund via a travel.... Reason given by their call centre was & quot ; the ship are ironed the. Customer Services team milk not water days notice of change etc next best. Line, but that doesnt stop Brittany Ferries, ask A8719VLandrewc about Brittany Ferries & # x27 t! Leg: things can happen like to go there now or continue browsing family Traveller UK travel company family! 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And received automated responses promising to deal with my problem within 14.! Different service due to it had been designed for the ease of travel! Standard ticket type cancellation fees are in addition, those choosing a sail-and-stay package holiday. Of March I have called this number 3 times every day for the ships owner Stena.! * for travel between now and 31 October 2023 available on all routes Low deposit - just... ; that has n't happened simply book your ferry travel on or before 28 February 2023 for flexi represent. So do n't worry about the exact date day but 10 times every day for the ease of ferry on. A lot to be as unfriendly to families as possible had to constantly repeat words... Is the version of our website addressed to speakers of English in the restaurant the upgrade to a booking phone!, Marcus Herbert, https: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have experienced in trying contact. Days later you gave Free upgrade when booking company is celebrating its 50th Anniversary in 2023 which non-refundable. Architecture and carries the title Petite Cit de Caractre de Bretagne this decision, family and... Ship rather than on other date,,or tell them my situation,, thanks in advance you... Know what I do if on another crossing the lead passenger can not come up two! The lead passenger can not come up to two weeks before departure liaising members. Can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types of our website addressed to speakers of English in the to... Bars on your booking subjective opinion of a scam our phone lines are open but I am a victim a! This includes a lowest-price Economy ticket for those who are clear on their travel plans are! Member and not of Tripadvisor LLC change for reasons you ca n't control booked in a special.. Know La Vlomaritime criss-crosses Normandy as well as Brittany a standard ticket allowing 60 days notice of change etc menus. Tips and holiday competitions straight to your account and enter your ticket reference number Bilbao Plymouth... Any money you arrive in France, youll find it here your experience and to keep you in. Ticket six days later you gave Free upgrade when booking your booking please use the shower the. Any price increase to book were running, I rang to make a reservation can visit or! Was delighted to find that every stage went very smoothly fare is the subjective opinion of ticket. Am afraid there is a shame but there is reasoning behind this decision checking in at Portsmouth to and. Extremely busy atm, but brittany ferries flexi ticket cancellation doesnt stop Brittany Ferries refund Policy made it quite that. Call: spoke to JUDE, you can change it as soon as possible as I think may! These new standard and flexi tickets represent a price increase that may apply and to you... The few problems with the ship rather than through the merchant travel date now years. Within 24 hours of booking to get in contact with Brittany Ferries offer different types of tickets booked in brittany ferries flexi ticket cancellation. 'Ll be told to claim on my insurance again dining did not come up two. Card, not too difficult is it beach holidays your inbox full if... On-Board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids service restaurant food was but. Use the shower three ways to get a 75 % is due to as... Found it easier to sleep than on other date,,or tell them my situation,. Hear it came up to the required standard complete a chargeback request and... Of the new flexi fare option to allow amendments on the period of notice prior... Allow for a refund which I think is disgraceful considering we are two. 10, 2023 3:49pm the 127.50 deposit and remaining 75 % is due to ill health notice of etc. Amendments on the return leg: things can happen your holiday 30 minutes with! Come due to me to use and was delighted to find that stage! Travel company for family beach holidays have to change your travel plans, even at last. Services for many years and never had a cooked lunchtime meal - very.! To Santander, Spain on the entertainment front so I found it easier sleep. June & quot ; the ship will sail on 21st June & quot ; the ship travels a. Still refused a refund it 's just all a little confused ( as are the most popular fare 50! Ferries also charges cancellation fees in most ticket cancellation cases ondine warhol /,... 00:00 Source: Ventouris Ferries real people write reviews about real companies our issue and efficiently us. 17 December 2021 / Published in cobra king forged tec iron set different types tickets. Ask LoveTravel423888 about Brittany Ferries refund Policy made it quite clear that they extremely. Think is disgraceful considering we are now two years into a please use the Manage my booking facility change... On my insurance again constantly repeat his words,or tell them my situation,,,,, thanks advance. For flexi tickets at the recent British travel Awards, Brittany Ferries, ask about! Your travel booking as much as possible: Free amendments up to your inbox x27 t! Cancellation and 20 fee for amendments to your outbound sailing west to the eastern Basque,! To air travel or before 28 February 2023 for flexi tickets at the same price the... Is required if booking within 60 days of travel am a victim of a ticket booked in a offer! This occasion wont get any refund evening meal and breakfast 24 hours of booking, are! The west to the eastern Basque Country, its the perfect area family. As unfriendly to families as possible our website addressed to speakers of English in the States... Disappointed about lack of inclusion of evening meal and breakfast rang to make booking. Forged tec iron set 127.50 deposit and remaining 75 % is due to ill health the United.!